Customer portal
Kirti Gulati
Your customers can now sign in to a customer portal to see all their tickets in one place, without searching through old emails.
In the portal, customers can:
See their open and closed tickets separately.
Open any ticket to read the full conversation and reply.
Close a ticket once their issue is resolved, or reopen it if the problem comes back.
Submit a new ticket using your support form.
The "view it on NeetoDesk" link in every reply email opens that ticket in the portal. To sign in, customers enter their email address and the one-time code sent to them. There's no password to create or remember. The portal also supports dark mode.