Use the original sender as the customer for forwarded emails

Sometimes customers email team members directly instead of contacting your support address. When a team member forwards that email to NeetoDesk, the ticket should belong to the customer and not the person who forwarded it.

NeetoDesk can now use the original sender’s email address when creating tickets from forwarded emails.

The feature Use original sender as customer for forwarded emails is enabled by default for everyone. Now NeetoDesk identifies the original sender and creates the ticket for that customer.

This keeps customer information accurate and ensures replies go to the right person.

See the help article for details.