Import your support history through the API

If you are moving to NeetoDesk from another helpdesk, you can now bring your existing tickets with you through the API. The Create ticket and Create comment calls accept the original dates, the author's email address, file attachments, and the ticket's id in your previous system.

Imported tickets keep their real dates, so your reports stay accurate, and notifications and automation rules are skipped by default so an import does not email your customers or agents.

To learn more, read the API documentation.