Individual customer satisfaction responses

You can now see which ticket each customer satisfaction rating came from. When a customer gives a low rating, you can open that ticket straight from the report and read the conversation to find out what went wrong.

The customer satisfaction report now lists every response below the rating cards, with the ticket number, subject, customer, rating, comment, and the date they responded. Click a rating card to see only the responses with that rating.

To learn more, read our help article.