More control over reports access and customer email

Kirti Gulati
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  • Report permissions: the single "View reports" permission is now two permissions, View assigned ticket reports and View all ticket reports. Agents with assigned-only access see report data just for the groups they belong to. Existing roles keep full access. To know more, read this help article.

  • Customer email CTA: choose whether reply emails include a "view it on NeetoDesk" link, or ask customers to reply by email only. This also controls the "View your ticket" button shown after a customer submits a ticket form. To know more, read this help article.

  • Recent emails imported when you connect a mailbox: when you connect Gmail or Outlook, your latest 10 email threads are imported as tickets, so you don't start with an empty inbox.

To know more, read this help article.