NeetoEngage integration

You can now record customer feature requests without leaving the ticket. Start a private note with fr to add the customer's request to NeetoEngage, as a new feature request or a vote on an existing one.

The customer's name and email stay out of the public title and description. They go into a private note on the feature request, with a link to the ticket. NeetoEngage and the fr command are in early access; to try them, email support@neetodesk.com with your workspace URL.

To learn more, read our help article.