Readable ticket exports in XLSX

You can now export your tickets as an .xlsx file, and every ticket row carries the requester, the assigned agent, and the whole conversation in plain text.

When a customer asks for a copy of their ticket history, or you need to hand a set of tickets to someone outside the support team, the file is now readable as it is. Each row shows the requester's name and email, the assigned agent's name and email, and a conversation column with the full thread in order, one entry per message with the time it was sent, who wrote it, and whether they were the requester or an agent.

To learn more, read our help article.