Ticket replies in your mailbox's Sent folder

When a mailbox is connected to NeetoDesk, the replies your agents send from tickets now also appear in that mailbox's Sent folder. Your mailbox keeps a complete record of each conversation, even for people on your team who never open NeetoDesk.

This works for Gmail, Microsoft Outlook and custom mail servers, and there is nothing to turn on.

If you connected an Outlook mailbox before July 14, 2026, disconnect it and reconnect it once. This gives NeetoDesk the permission it needs to save to Sent Items.

To know more, read this help article.